Privacy Policy

Last updated: 12/09/25

At CeramoraLab, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://ceramoralab.com or purchase our products.

1. Who We Are

CeramoraLab is a Moroccan brand offering handcrafted ceramic oil burners, scented oils, and candles.

2. Information We Collect

We may collect the following information when you interact with our website:

  • Order details: name, phone number, email, delivery address, and payment details (only used for processing your order).
  • Communication: messages or inquiries you send via forms, WhatsApp, or email.
  • Cookies: small files stored on your browser to improve your browsing experience and analyze website traffic.

We do not collect unnecessary personal information.

3. How We Use Your Information

Your information is used only for:

  • Processing and delivering your orders.
  • Communicating with you about your order or inquiries.
  • Improving our website and customer experience.
  • Marketing (only if you have given consent).

4. Sharing of Data

We do not sell or trade your personal information.
We only share your details with trusted third parties when necessary:

  • Delivery services to ship your order.
  • Payment providers (if applicable).
  • Analytics tools to understand website performance.

5. Cookies

We use cookies to:

  • Remember your preferences.
  • Improve website performance.
  • Analyze traffic.

You can disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.
  • Ask us to update or correct your information.
  • Request deletion of your data (except where legally required to keep it).

To exercise these rights, please contact us at: contact@ceramoralab.com.

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

8. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

9. Embedded Content

Our website may include embedded content (e.g. Instagram, YouTube). These third-party sites may collect data according to their own privacy policies.

10. Delivery & Returns Policy

We deliver across Morocco within 5–7 days.
If your product arrives damaged, you may request a replacement within 8 hours of delivery by contacting us at the details below.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

📧 Email: contact@ceramoralab.com
📱 WhatsApp: +212 708 342 387

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