Refund and Returns Policy

Last updated: 12/09/25

At CeramoraLab, we want you to be fully satisfied with your purchase. If your item arrives damaged or defective, we will gladly replace it or issue a refund under the conditions below.

1. Return Window

Our return policy lasts 8 hours after delivery. If more than 8 hours have passed since you received your order, unfortunately we cannot offer you a refund or replacement.

2. Conditions for a Return

To be eligible for a return or replacement:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• Proof of purchase (order confirmation) is required.

3. Non-Returnable Items

We cannot accept returns on:

• Opened or used scented oils.
• Items damaged by misuse or negligence after delivery.
• Sale or promotional items (non-refundable).

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed via your original payment method.
• If you paid cash on delivery, we will arrange a refund by transfer or store credit.

5. Exchanges

We replace items only if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at contact@ceramoralab.com or +212 708 342 387 within the return window.

6. Shipping Returns

To return your product, please contact us first at contact@ceramoralab.com for instructions.

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.
• Shipping costs are non-refundable.

7. Delivery Policy

We deliver across Morocco within 5–7 business days. Delivery times may vary depending on your city and courier service.

8. Need Help?

If you have questions about refunds or returns, contact us at:

📧 Email: contact@ceramoralab.com
📱 WhatsApp: +212 708 342 387