Terms and Conditions

Last updated: 12/09/25

Welcome to CeramoraLab. By accessing our website https://ceramoralab.com and purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

CeramoraLab is a Moroccan brand offering handcrafted ceramic oil burners, scented oils, and candles. All products are sold subject to availability.

2. Orders and Payments

  • By placing an order, you agree to provide accurate and complete information.
  • Payments can be made via the methods available at checkout (cash on delivery, bank transfer, or other available options).
  • Prices are listed in Moroccan Dirhams (MAD) and may change without prior notice.

3. Delivery

  • We deliver across Morocco within 5–7 business days.
  • Delivery delays may occur due to courier services or external factors beyond our control.
  • Shipping fees (if applicable) will be displayed at checkout.

4. Returns and Refunds

  • You have 8 hours after delivery to request a return if the product is damaged or defective.
  • Products must be unused, in their original condition, and in the original packaging.
  • Opened oils, used candles, or damaged products caused by customer misuse cannot be returned.
  • Please refer to our Refund and Returns Policy for full details.

5. Use of Products

  • CeramoraLab products are intended for home fragrance and decoration only.
  • We are not responsible for misuse, accidents, or damage caused by improper handling (e.g., leaving candles unattended, overheating burners).
  • Customers must follow safety instructions when using burners and candles.

6. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of CeramoraLab.
  • You may not copy, reproduce, or use our content without written permission.

7. Limitation of Liability

  • CeramoraLab is not liable for indirect damages, losses, or accidents resulting from the use of our products.
  • Our responsibility is limited to the value of the purchased product.

8. Privacy Policy

Your personal data is handled in accordance with our Privacy Policy, available on our website.

9. Changes to Terms

We may update these Terms and Conditions at any time. The latest version will always be available on this page.

10. Contact Us

For any questions about these Terms and Conditions, please contact us at:

📧 Email: contact@ceramoralab.com
📱 WhatsApp: +212 708 342 387

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